iNews | SEPT 2011 MANUFACTURING RIGOR MANUFACTURING RIGOR AND SERVICE VOCATION WE DO nOT HIDE WHEn OUR MACHInES BREAK DOWn. WE PUT ALL OUR SEnSES In MAKInG THE BEST MACHInES, BUT WHEn THEy BREAK DOWn, WE GO OUT OF OUR WAy FOR OUR CUSTOMERS. THE MAxIMUM TIME LEnGTH BETWEEn BREAKDOWnS AnD OUR CUSTOMERS SATISFACTIOn (HAPPInESS) ARE OUR OBSESSIOnS. Bittor MARTIN ASSEMBLy MAnAGER Nieves GARCÍA SERVICE MAnAGER CONTROL DE PROCESOS EN LA FASE DE MONTAjE El control de los procesos tiene como propósito objetivos tangibles y también intangibles, pero no cabe duda la importancia de los mismos para garantizar una calidad final que satisfaga a nuestros clientes. En los últimos años IBARMIA ha desarrollado nuevos conceptos de máquina (FVV, SVK, concepto “multiprocess”, torneado en arquitectura pórtico, etc.) que han obligado a revisar y adecuar el Plan de Control de los procesos a cada fase de cada tipo de máquina, al igual que a su fase final. Dichos controles se mantienen “vivos” y se retroalimentan con la experiencia que vamos adquiriendo de los mismos, y también de las aportaciones que realizan nuestros clientes, para lo cual, la participación de todos los técnicos resulta imprescindible. Concienciar a todos nuestros técnicos sobre la importancia de realizar bien su trabajo es vital, para conseguir el nivel de calidad que nos exigimos como IBARMIA y que se ha conseguido transmitir de generación en generación. Los medios son el tercer pilar del control de los procesos, por los que IBARMIA tiene una especial sensibilidad. Por ello se dispone de equipos de medida de gran precisión, software idóneos para trabajar todas las medidas que se han recogido y se colabora estrechamente con centros tecnológicos que disponen de equipos de medida de última generación para el calibrado volumétrico de centros de mecanizado. Por todo ello, la base del éxito en el control de los procesos en la fase de montaje lo componen las personas, los planes de control y los medios de medición-verificación empleados. Fiel a su principio recogido en su claim “your machine-tool point”, IBARMIA ofrece a sus clientes tecnología, productividad, precisión, servicio y trato VIP a sus clientes. A GOOD MACHInE WITH A GOOD SERVICE IS BETTER THAn THE BEST MACHInE WITHOUT Any SERVICE. WHAT CAN IBARMIA DO FOR YOU? Service is our vocation and this is our motto: What can Ibarmia do for you? If it can be done we will do our best to do it. If it cannot be done we will always look for an alternative solution. When we answer your phone call or read your mail we always think as you do. Our machine breakdown policy allows us to give you a quick and efficient answer such as spare part express delivery in the same day (in case of stock availability) or standard assistance at customer site in 24 hours. If your machine is not working your problem is our first priority. We are proud of having not only an excellent Service team to help you, but also we have the full Ibarmia’s team collaboration when you are in need, if your machine is not working or you need an old spare part. If we cannot help you as we wish, we will look for an alternative, our technical department is always open to look for a possible solution. As your Service department we wish to talk with you, therefore we always try to use your own language; we can talk with you in Euskera, Spanish , English, French, and of course, German through our “sister” company InnotrolIbarmia GmbH which is fully focussed onto the German market. Because we aim to be close to you Ibarmia is studying further possibilities even in China. Many years’ experienced mechanical and electronic engineers are at your service any time you contact us, as well as an active and strongly motivated structure to give you any technical support you might require. We care not only about standard breakdowns, should you have a particular problem our engineering department will be pleased to study it, and look for a particular solution. As one of our founders used to say: “all machines will breakdown one day or another, this is why a good machine with a good service is better than the best machine without any service.” 24 #01 | P. 12
